MHCC

 
FAQ –
Q What ages qualifies for the senior citizen discount?
A

If you are 62 years or older you receive a $10 discount off each class you register for.

   
Q How does the system know I am senior citizen?
A The first time you set up your student account at learn.mhcc.edu you are required to input your birthday.
   
Q I am adding classes into my cart to register for but do not see the senior citizen discount in the total I owe. Why?
A The $10 discount is reflected on the payment checkout screen prior to entering your payment credit/debit card information. The discount will be automatically deducted when you purchase your class.
   
Q I need help setting up a new customer account and registering for a Community Education class. Is there someone that can help me?
A Yes, please call Community Education’s main line at 503-491-7572 for assistance. If necessary, you are welcome to stop by the Community Education office located at the Gresham Campus in AC1162 and staff can help you set up a student account and get registered.
   
Q Can I mail in a registration form?
A No. We can no longer accept registration forms by mail. All registrations are managed online at learn.mhcc.edu.
   
Q Can I register now and pay later?
A No. Payment is due in full at the time of registration with your credit/debit card.
   
Q Can I pay by check or cash?
A No. We are no longer able to accept checks or cash. Registration requires a credit/debit card.
   
Q Will I get confirmation of my registration?
A Registration confirmations are automatically emailed to the email account you provided when you set up your student account. 
   
Q What do I do if I did not receive a confirmation in my email?
A Please your email’s junk folder. If you still do not find your registration confirmation, please call 503-491-7572 for assistance.
   
Q What do I do if I can’t remember my login?
A Please call 503-491-7572 for assistance.
   
Q I have taken classes at MHCC before, do I still need to create a new student account?
A Yes. MHCC’s Community Education registration system is entirely different from the MyMHCC login system used for credit classes. If you haven’t taken a Community Education course since 2013, you will need to create a new student account here. Learn.mhcc.edu is the system used for non-credit programs.
   
Q Do I need to create a new student account every time I register?
A No. You will use the same account every time you register for a non-credit class. It’s helpful to write down your login and password information so you can easily log in every time you access your account.
   
Q I have a 16-year-old child who would like to attend a Community Education course. Is there an age limitation?
A Any person under the age of 18 may take Community Education class with the instructor’s consent. Please contact us at ce@mhcc.edu or 503-491-7572 and let us know your child will be attending a class so we can inform and get the instructor’s permission beforehand. In addition, you will need to sign an Underage Release & Liability Agreement and return it to our office 3 days before the first class session. To fill out the form, click here. You can scan and email it, fax it (503-491-7390) or mail it to the Community Education Office at: Mt. Hood Community College, Community Education AC1162, 26000 SE Stark St, Gresham, Or 97030. Please call 503-491-7572 if you need any assistance.
   
Q I missed my class or workshop without informing anyone. Can I get a refund?
A No. You must request a drop before the deadline or inform Community Education before class starts if you are unable to attend. You can read more under the refund policy.
   
Q I can’t attend class due to a family emergency, medical issue, etc. May I receive a refund even though class has begun?
A We understand personal emergencies happen. Please call us 503-491-7572 to discuss any extenuating circumstances
   
Q How do I drop or cancel a class?
A Log in to your account and under ‘My Account’ click on ‘My Course Information.’ Then click ‘Request Drop.’ You will be contacted within 48 business hours for confirmation of your drop request.
   
Q

If I request a drop, will I receive a refund?

A Yes, if your drop request is received before the refund deadline, the credit/debit card used to purchase the course will be credited the full amount. Please read our refund policy for full details.
   
Q Can I just show up to the class and register later?
A No. Please do not show up without registering first. You will be asked to leave. All students must register in advance in order to ensure the instructors are prepared with the correct amount of materials for their class.
   
Q How do I update my student account information?
A First, login to your student account. Under ‘My Account’ select ‘Update Profile’. You may make changes from there.
   
Q

When will I know if my class is cancelled due to low enrollment?

A We will email and/or call all students at the contact information provided at least 24 hours in advanced to the start of the first class session.
   
Q Will I need to any purchase supplies or textbooks?
A If supplies or textbooks are necessary the information will be included in the online description of your course. Please check your course description at learn.mhcc.edu.
   
Q If there is inclement weather will my class be canceled?
A Yes. Please check online at www.mhcc.edu for all up-to-date closures information. If the Gresham campus closes due to inclement weather ALL MHCC classes are cancelled. This includes the Maywood Park campus, Fairlawn and Fairview Community Centers, David Douglas High School, etc. Up-to-date messages regarding emergency closures or delayed openings are communicated through multiple channels. When inclement weather is predicted, please consult multiple communication channels to receive accurate information. Reliable sources include MHCC's website (mhcc.edu), Facebook, Twitter feed and phone greeting (503-491-6422), local television and radio broadcasts, local television and radio websites.
   
Q What is an Emergency Closure?
A Emergency closures include such events as inclement weather, electrical outages and other unforeseen events that have the potential to create an unsafe work or school environment. During these temporary closures, all gates of the Gresham Campus are locked. In the event of a total college closure, all classes, events, games, etc., are canceled for the entire day and/or evening at the Gresham Campus, Maywood Park campus and all other MHCC locations. Please check www.mhcc.edu for all up-to-date closure information.
   
Q I am trying to register and pay for myself and a friend at the same time. Can I do that?
A Unfortunately, you cannot. Our system requires each student to set up an individual account, register and pay separately. It is important each student has their own account in order for us to be able to reach students if there is a class cancellation or any other issues arise. 
   
Q I am interested in teaching a Community Education class. How do I go about that?
A To propose a new course through our Community Education Department, please fill out and submit the following form by clicking here. Please be prepared to include your resume and teaching experience. After reviewing your submission, you will hear back from the Community Education Coordinator within a week to discuss your proposal.